At Smart Gallery, customer satisfaction is our priority. We want you to be happy with your purchase, and if you’re not fully satisfied, we’re here to help. This Refund and Returns Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
1. Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, accessories, and documentation included.
- Certain products, such as personal care items, perishable goods, and customized products, may not be eligible for return. Please check the product listing for return eligibility.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at trendybazarhsm@gmail.com or call us at +880 1518 929110 with your order number and reason for return.
- Return Approval: Once your return request is approved, we will provide you with instructions on how to send the item back to us.
- Shipping Your Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. After the inspection is complete, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds may take 5 business days to process, depending on your bank or payment provider.
Non-refundable Items: Some items may not be eligible for refunds, including:
- Sale or clearance items
- Gift cards
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at trendybazarhsm@gmail.com and provide details of the issue. We will arrange for the return of the defective item and send a replacement at no additional cost.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:
- Check your bank account or credit card statement.
- Contact your bank or payment provider, as there may be processing delays.
- If you still have not received your refund, please contact us at trendybazarhsm@gmail.com.
6. Cancellations
You may cancel your order before it is shipped. Once your order has been shipped, it cannot be canceled, but you may return the item following the return process mentioned above.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Smart Gallery
smartgalleryhsm@gmail.com
+880 1518 929110